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SHIPPING, RETURN & PRIVACY POLICY


 

Privacy Policy

 

Your privacy is important to us. Your billing and shipping information will be used only for the purposes of fulfilling your order.  Some circumstances may require that we contact you in order to fulfill your order.  We may need your phone number in this case, but only in the interest of getting you your products. Please contact us if you have any concerns.

 

Shipping

 

Second Star to the Right only ships within Canada at this time.  

 

Expedited Shipping/Canada Post will deliver your order within 7 - 10 days from the date of order.

* Please note all delivery dates mentioned are approximate and do not guarantee delivery within the stated time periods.

 

Returns/Refunds

 

If something you’ve ordered isn’t quite right, we happily offer credits.  Simply email us at info@secondstargifts.ca to notify us of the issue within 1 week of receiving the item. Ship it back to us in its original packaging and condition, and once received we will issue the credit.  We cannot credit shipping fees.

 

Shipping fees for returned items are the responsibility of the customer.  No exchange or credit will be provided for products damaged during return shipping and we are not responsible for lost merchandise during a return shipping.  Please allow 5 business days for processing your return.

 

We also offer refunds on all merchandise damaged during delivery, although we will do everything in our power to ensure your item is packaged properly to arrive safely.  If you do receive a damaged item, please take a photo of both the damaged item and the damaged packaging it came in. Contact us within 2 days of receiving your order.  This is necessary to make the insurance claim.  We will then provide a return authorization number to send with your package.

 

Sales Tax

 

The applicable tax, due for each province accordingly, will be added to your order value which includes the product amount and shipping charge.

 

Please feel free to email us with ANY questions, we’re here to help!

 
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Second Star to the Right
644 King Street East
Cambridge, ON N3H 3N6
Tel: 519-653-2456
Email: info@secondstargifts.ca
Store hours:
Sunday/Monday: Closed
Tuesday to Friday: 10am - 6pm
Saturday: 10am - 5pm
© Copyright 2018 Second Star to the Right. All Rights Reserved. Web Design and Content Management by REM Web Solutions.
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